Events
| Action |
Event name |
| payment completed |
transaction.completed |
| changing an item (ticket, parcel, etc) |
transaction.completed |
| refunding an item (ticket, parcel, etc) |
transaction.completed |
| editing a transaction |
transaction.updated |
| changing an item (ticket, parcel, etc) |
transaction.updated |
| refunding an item (ticket, parcel, etc) |
transaction.updated |
| moving a ticket |
transaction.updated |
Payload example
{
"attemptId": "5c0233f3-382c-4494-8bec-c86e7641a18f",
"created": 1732561353,
"data": {
"feesDetails": [],
"flexPasses": [],
"giftCertificates": [],
"invoices": [],
"loans": [],
"manualTickets": [],
"parcels": [],
"redeemableItems": [],
"refunds": [],
"soldItems": [],
"taxesDetails": [],
"tickets": [
{
"productExpirationDate": {
"offset": 0,
"value": "2025-12-25T09:00:00.000Z"
},
"pricesIncludeTaxes": false,
"seatCol": "",
"fareClassName": "Flex",
"accountId": "58dc128bd2deb5bd7b0000b4",
"journeyTo": "Niagara",
"eventName": "One way",
"travelDate": { "offset": 0, "value": "2024-12-25T09:00:00.000Z" },
"comments": "",
"id": "6ec37193-25fb-4a29-a670-e05d49cf7a26",
"originalTicketNumber": "TDGA3P",
"displayTotal": 2000000,
"dynamicFormId": null,
"journeyToId": "62150756305c9a06f2674059",
"associatedSoldItemIds": [],
"subDomain": "",
"travellerCardId": "",
"departureDatetime": {
"offset": 0,
"value": "2024-12-25T11:00:00.000Z"
},
"journeyFromId": "5bd0e9aaa82a895958aef814",
"checkInInfo": { "passengerInfoId": "", "status": "" },
"createdBy": "619be3477e891e0816e76e4e",
"revenueOperatingCompany": { "id": null, "name": null },
"changedFromTicketId": null,
"status": "paid",
"deleted": false,
"taxExceptionReason": null,
"redemptionValue": 2000000,
"couponCode": "",
"fees": [],
"isExpirationDateCalculated": false,
"overridesChangeFees": [],
"nonTaxablePrice": 0,
"commission": 0,
"channel": "callcenter",
"departureTime": "11:00",
"expirationDate": { "offset": 0, "value": "2024-12-25T00:00:00.000Z" },
"departureTimestamp": "2024-12-25T16:00:00.000Z",
"scheduleDisplayName": "09:00 YYZ-NIA",
"accountCountry": "CA",
"displayTotalForTransaction": 2000000,
"routeId": "630e8afef1ee800683e7fa82",
"ratios": [
{
"acceptedCurrency": null,
"currencyCode": "USD",
"displayTotal": 1000000,
"extraInfo": null,
"total": 1000000,
"type": "cash"
},
{
"acceptedCurrency": null,
"currencyCode": "USD",
"displayTotal": 500000,
"extraInfo": null,
"total": 500000,
"type": "credit"
},
{
"acceptedCurrency": null,
"currencyCode": "USD",
"displayTotal": 500000,
"extraInfo": null,
"total": 500000,
"type": "debit"
}
],
"totalUses": 1,
"travellerCardNumber": "",
"toId": "62150756305c9a06f2674059",
"discounts": 0,
"journeyPriceId": "64f0e3f54c12bd0697961e4d",
"messages": [],
"displayPriceWithTaxes": 0,
"ticketNumber": "TDGA3P",
"sectionName": "Section A",
"redeemableItem": null,
"peopleLookupId": null,
"loyaltyPointsToAccumulate": 0,
"createdByUserEmail": "dashiell+new@betterez.com",
"ticketTypeName": "One way",
"movedByIROP": false,
"_id": "6744c8ca1a61f905028ec72c",
"schedule": "85ca2585-065b-4721-8635-6faac0756894",
"agencyId": "",
"displayTotalTaxes": 0,
"to": "Niagara",
"loyaltyPointsForRedemption": 2000,
"redemptions": [],
"seatClassName": null,
"paymentRates": [
{
"displayTotal": 2000000,
"itemDisplayId": "TDGA3P",
"itemId": "6744c8ca1a61f905028ec72c",
"rates": [
{
"acceptedCurrencyCode": null,
"ratio": "50.00",
"type": "cash"
},
{
"acceptedCurrencyCode": null,
"ratio": "25.00",
"type": "credit"
},
{
"acceptedCurrencyCode": null,
"ratio": "25.00",
"type": "debit"
}
],
"total": 2000000
}
],
"extraInput": "",
"operatingCompanyInfoOnPrintedTicket": null,
"crossBorderTaxation": true,
"language": "en-us",
"userComments": [],
"operatingCompanyId": null,
"redeemableItemId": null,
"fareClassTerms": "Can change and cancel",
"fare": "Adult",
"travelDistance": null,
"crossBorderTaxationBasic": false,
"totalTaxes": 0,
"seat": "2",
"documentNumber": null,
"taxableDiscounts": 0,
"seatId": "section-62f15d8e39c88e08e3b5f69d-row-4-seat-1",
"loyaltyPointsToPay": null,
"travellerCardName": "",
"updatedAt": { "offset": 0, "value": "2024-11-25T18:59:41.070Z" },
"totalForTransaction": 2000000,
"refundHistory": [],
"operatingCompanyName": null,
"rounding": { "decimals": "2", "policy": "default" },
"manifestDate": { "offset": 0, "value": "2024-12-25T00:00:00.000Z" },
"seatRow": "",
"fareClassId": "5bd14cbf934f7d305da36991",
"availableUses": 1,
"updatedBy": "619be3477e891e0816e76e4e",
"loyaltyPointsForRefund": 0,
"phone": "",
"lastName": "Doe",
"firstName": "John",
"userId": "619be3477e891e0816e76e4e",
"row": "5",
"trxId": "6744c8c91a61f905028ec72b",
"priceWithTaxes": 0,
"originShortCode": "",
"journeyFrom": "Toronto Union Station",
"price": 2000000,
"from": "Toronto Union Station",
"refundId": "",
"agentId": "",
"shiftId": "672b90b44c7a880509b22d56",
"customerNumber": "611-057-729",
"createdAt": { "offset": 0, "value": "2024-11-25T18:58:18.542Z" },
"extra": { "phone": "" },
"journeyPriceVersionId": "65aeab13bdd15c05695bffc5",
"journeyId": "e575b1c7-a8b8-4d1b-bca8-39d1382a1736",
"paxWeight": 0,
"changeable": true,
"brandName": null,
"isSelfServiceChangeable": true,
"qrCodeString": "https://sandbox.betterez.com/r/t/58dc128bd2deb5bd7b0000b4-6744c8ca1a61f905028ec72c",
"fareId": "5bc67152224bd3223519b301",
"synchEntry": "",
"loyaltyAmountToPay": null,
"journeyOrder": 0,
"arrivalDate": { "offset": 0, "value": "2024-12-25T12:01:00.000Z" },
"agentUserName": "",
"createdFromFlexpassId": null,
"numOfBags": 0,
"total": 2000000,
"lastRedeemed": {},
"amenityGroupId": null,
"productFamily": "reservation",
"redeemedOnBrand": "",
"documentTypeId": null,
"section": "62f15d8e39c88e08e3b5f69d",
"displayDiscounts": 0,
"gate": "",
"applyCrossBorderTaxesInAllCountries": true,
"productType": "new_jp",
"shiftLocation": {
"acceptedCurrencies": [],
"costCenter": "111",
"country": "CR",
"latitude": "10.015212",
"locationPurchaseLimits": {},
"longitude": "-84.2200528",
"name": "Alajuela",
"operatingCompanyId": "",
"operatingCompanyName": "",
"primaryCurrencyCode": "",
"province": "Alajuela",
"shortcode": "",
"stationId": "61a13583704621061aa8948d"
},
"seatClassId": null,
"email": "johndoe@email.com",
"agencyName": "",
"shiftNumber": "S-RBWER4Z",
"associatedRoundtripTicket": {},
"transactionId": "SRFZ7Q8W",
"expire": 365,
"taxes": [],
"destinationShortCode": "",
"displayPrice": 2000000,
"promo": {},
"displayNonTaxablePrice": 0,
"regularPrice": 6500000,
"taxExempted": false,
"cancellable": true,
"taxablePrice": 2000000,
"refId": "",
"productId": "642de1960459e5068a213b8c",
"expireUnit": "days",
"date": "2024-12-25",
"generatedFromIROPTicketId": "",
"ssrs": [],
"taxablePercentage": 100000,
"seatMapId": "62f15d8e39c88e08e3b5f69c",
"defaultCountry": null,
"displayCurrency": null,
"brandId": null,
"arrivalTimestamp": "2024-12-25T19:01:00.000Z",
"openReturn": false,
"fromId": "5bd0e9aaa82a895958aef814",
"syncEntryId": null,
"promos": [],
"productLine": "",
"standing": false,
"cutOffDateTime": "",
"displayTaxablePrice": 2000000,
"ticketType": "oneway",
"movements": "",
"travellerCardExpirationDate": "",
"displayCommission": 0
}
],
"totalFees": "0.00",
"totalTaxes": "0.00",
"transaction": {
"transactionKey": "",
"accountId": "58dc128bd2deb5bd7b0000b4",
"summary": [
{
"journeyTo": "Niagara",
"displayTotal": 2000000,
"journeyToId": "62150756305c9a06f2674059",
"displayTotalWithoutTax": 2000000,
"journeyFromId": "5bd0e9aaa82a895958aef814",
"revenueOperatingCompany": { "id": null, "name": null },
"status": "paid",
"ticketFees": [],
"taxExceptionReason": null,
"type": "ticket",
"discounts": 0,
"messages": [],
"displayTransactionFees": 0,
"_id": "6744c8ca1a61f905028ec72c",
"totalWithoutTax": 2000000,
"transactionFees": 0,
"displayTaxesTotal": 0,
"details": {
"arrivalTimestamp": "2024-12-25T19:01:00.000Z",
"date": "2024-12-25",
"departureTime": "11:00",
"departureTimestamp": "2024-12-25T16:00:00.000Z",
"fare": "Adult",
"fareClassId": "5bd14cbf934f7d305da36991",
"fareClassName": "Flex",
"fareClassTerms": "Can change and cancel",
"fareId": "5bc67152224bd3223519b301",
"from": "Toronto Union Station",
"fromId": "5bd0e9aaa82a895958aef814",
"journeyPriceId": "64f0e3f54c12bd0697961e4d",
"journeyPriceVersionId": "65aeab13bdd15c05695bffc5",
"operatingCompanyId": "",
"passenger": {
"checkInInfo": { "passengerInfoId": "", "status": "" },
"documentNumber": null,
"documentTypeId": null,
"email": "johndoe@email.com",
"extraInput": "",
"firstName": "John",
"fullName": "John Doe",
"id": "6ec37193-25fb-4a29-a670-e05d49cf7a26",
"lastName": "Doe",
"peopleLookupId": null,
"phone": "",
"seat": "scheduleId-85ca2585-065b-4721-8635-6faac0756894-section-62f15d8e39c88e08e3b5f69d-row-4-seat-1",
"seatRow": "5",
"seatSectionName": "Section A",
"seatSelected": "2",
"taxExempted": false
},
"promo": {},
"routeId": "630e8afef1ee800683e7fa82",
"scheduleId": "85ca2585-065b-4721-8635-6faac0756894",
"seatClassId": null,
"seatClassName": null,
"ticketType": "oneway",
"to": "Niagara",
"toId": "62150756305c9a06f2674059",
"travelDate": { "offset": 0, "value": "2024-12-25T09:00:00.000Z" }
},
"journeyFrom": "Toronto Union Station",
"price": 2000000,
"displayTicketFeesTotal": 0,
"journeyId": "e575b1c7-a8b8-4d1b-bca8-39d1382a1736",
"journeyOrder": 0,
"ticketFeesTotal": 0,
"total": 2000000,
"fop": "Cash, Credit Visa, Debit",
"productFamily": "reservation",
"displayDiscounts": 0,
"productType": "new_jp",
"itemId": "TDGA3P",
"authCode": "2468, 7654",
"taxes": [],
"taxesTotal": 0,
"displayPrice": 2000000,
"taxablePrice": 2000000,
"productId": "642de1960459e5068a213b8c",
"taxablePercentage": 100000,
"displayCurrency": null,
"displayTaxablePrice": 2000000,
"operationId": "7c6ad4b4-f18a-4143-b376-b8ef758762a8"
}
],
"createdBy": "619be3477e891e0816e76e4e",
"status": "paid",
"associatedTransactionId": "",
"journeyIds": ["e575b1c7-a8b8-4d1b-bca8-39d1382a1736"],
"phoneType": "",
"fees": [],
"credits": [],
"associatedTrxId": "",
"discounts": 0,
"remoteAddress": "::ffff:127.0.0.1",
"createdByUserEmail": "dashiell+new@betterez.com",
"_id": "6744c8c91a61f905028ec72b",
"agencyId": "",
"createdByDisplayName": "Dash",
"taxesForTrx": [],
"userAgentData": { "browser": "axios", "os": "iOS", "version": "0.27.2" },
"userComments": [],
"updatedAt": { "offset": 0, "value": "2024-11-25T18:59:41.235Z" },
"totalWithoutTax": 2000000,
"rounding": { "decimals": "2", "policy": "default" },
"transactionFee": 0,
"updatedBy": "619be3477e891e0816e76e4e",
"externalPaymentInfo": {},
"customFields": [],
"lastName": "Doe",
"firstName": "John",
"userId": "619be3477e891e0816e76e4e",
"agentId": "",
"agencyCommissionValueType": "%",
"customerNumber": "611-057-729",
"createdAt": { "offset": 0, "value": "2024-11-25T18:58:18.529Z" },
"paxQty": 1,
"extra": {},
"ticketsFee": 0,
"total": "20.00",
"shiftLocation": {
"acceptedCurrencies": [],
"costCenter": "111",
"country": "CR",
"latitude": "10.015212",
"locationPurchaseLimits": {},
"longitude": "-84.2200528",
"name": "Alajuela",
"operatingCompanyId": "",
"operatingCompanyName": "",
"primaryCurrencyCode": "",
"province": "Alajuela",
"shortcode": "",
"stationId": "61a13583704621061aa8948d"
},
"email": "johndoe@email.com",
"agencyName": "",
"shiftNumber": "S-RBWER4Z",
"externalPayments": [],
"subtotal": "20.00",
"transactionId": "SRFZ7Q8W",
"agencyCommission": 0,
"taxes": 0,
"taxesTotal": 0,
"rates": [
{ "acceptedCurrencyCode": null, "ratio": "50.00", "type": "cash" },
{ "acceptedCurrencyCode": null, "ratio": "25.00", "type": "credit" },
{ "acceptedCurrencyCode": null, "ratio": "25.00", "type": "debit" }
],
"payments": [
{
"acceptedCurrency": null,
"acceptedCurrencyAmount": 10,
"amount": 10,
"createdAt": { "offset": 0, "value": "2024-11-25T18:59:40.914Z" },
"currencyCode": "USD",
"custom": false,
"displayName": "cash",
"provider": "inperson",
"result": {},
"rollbackPayload": null,
"status": "success",
"type": "cash"
},
{
"acceptedCurrency": null,
"acceptedCurrencyAmount": 5,
"amount": 5,
"authCode": "2468",
"cardType": "visa",
"createdAt": { "offset": 0, "value": "2024-11-25T18:59:40.915Z" },
"currencyCode": "USD",
"custom": false,
"displayName": "credit",
"provider": "inperson",
"result": {},
"rollbackPayload": null,
"status": "success",
"type": "credit"
},
{
"acceptedCurrency": null,
"acceptedCurrencyAmount": 5,
"amount": 5,
"authCode": "7654",
"createdAt": { "offset": 0, "value": "2024-11-25T18:59:40.915Z" },
"currencyCode": "USD",
"custom": false,
"displayName": "debit",
"provider": "inperson",
"result": {},
"rollbackPayload": null,
"status": "success",
"type": "debit"
}
],
"ticketPrice": 2000000,
"displayCurrency": {}
}
},
"event": "transaction.completed",
"id": "3132cc1a-2181-42c7-90cf-c217aa757258",
"livemode": false
}
